This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

How long will he have to wait?

Posted By Tibbles

"How long will he have to wait?"

About: Stoke Mandeville Hospital / Paediatrics

(as a relative),

 my daughter and her sick  old son who was referred by his GP with written notice to the paediatric department at Stoke Manderville Hospital.

On arriving at the department after waiting some 30mins my daughter was advised that she had to book in at the A&E department. My daughter pointed out that there was a long queue (her son had been ill for 2 weeks whilst under the care of the GP), and she was concerned about putting her son through further unnecessary stress.

After booking in My Daughter returned to the Paedaitric Unit and after further waiting her son was finally seen by a Doctor. Her son was and still is in severe pain. He was given antibiotics and advised to go to the pharmacy to collect the medication. On arriving at the Pharmacy my daughter was advised that they did not have all the necessary medications and that she would have to go to the other pharmacy in the hospital to collect the rest of the medication.

She and her son were so stressed by this time it was coming up to 6hours that the two of them had been sent from pillar to post just to get a very sick child seen by medics. Her son was exhausted and she could not leave him to get food or drink and had no pain relief not expecting to be held up for such a length of time.

A few days there was no improvement and my daughter returned to the paediatric dept. her son was no better. They were going to admit him but changed their mind and said they would be doing a scan and to return at 10am the next day.

My daughter returned home with a very distressed son who was crying uncontrollably by now because he was still in pain and he expected to get some positive help.My daughter was advised that the 'scanning staff' do not work through the night.

I am lost for words and totally disgusted, how long does it take to help a sick child in pain.How long will he have to wait  before we see any positive results. Oh and the car park charges have bee phenomenal. No clear system for children, no emergency scanning facility?? inefficient medication stocks, waiting times beyond belief.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Buckinghamshire Healthcare NHS Trust 6 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 18/10/2017 at 14:26
Published on Care Opinion at 17:04

I am verysorry to learn that your daughter and grandson have been through such distressing experience while he has been in pain and trying to get some treatment. I can understand how worrying and frustrating thismust have been for you.

BuckinghamshireHealthcare NHS Trust appreciates that feedback from patients and relatives isinvaluable in helping us shape how we work in the future. We would be verygrateful if you could spare the time to help us understand more about yourexperience of our services, so that we may have the opportunity to learn more about how to improve our services.

If you or your daughter arehappy to share more detail about your specific experience with us, pleasecontact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042

Kind regards

Patient Advice Liaison Service BHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tibbles (a relative)

My granson had now been diagnosed with a strain of meningitis and is about to have a lumber punch to identify the illness. He is still in pain and on morphine and pain killers. All the family are extremely worried and praying for his recovery. Delaying a childs treatment feels tantamount to neglect. The system needs severe attention.

Opinions
Next Response j
Previous Response k