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"2 departments both excellent"

About: Torbay Hospital / Ophthalmology

I have had to visit torbay hospital 3 times in the past few weeks; once for a mammogram, back for a follow up mammogram and biopsy and the third visit was to have a DCR operation in the Ophthalmology/eye surgery department.What fantastic staff in both departments. They all made sure I understood what was happening and why, I was spoken to in a considerate manner and treated with dignity and the utmost respect. I am so grateful to all the staff who dealt with me - whether that was handing me a cup of tea, explaining the surgery/biopsy or just chatting about holidays to help me relax during the procedures. The expertise, kindness and patience shown from each and every member of staff without exception has made each visit a positive experience.

Thank you all so very much

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Responses

Response from Torbay Hospital 6 years ago
Torbay Hospital
Submitted on 09/10/2017 at 14:12
Published on nhs.uk at 15:33


Dear Patient

We are delighted to read your encouraging comments.

Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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