This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Room for compassion and improvement

Posted By Aberdeen Guy

"Room for compassion and improvement"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Short Stay Surgery

(as the patient),

A few things to consider:

1. Presented to A&E for an abscess which was open. Eventually needed surgery, but even though at 4 AM there was nobody in A&E, was sent to GMed (hospital GP service) with appointment at 6. 20 AM. Eventually seen and sent home with paracetamol and antibiotics and told to return at 10AM to a surgical clinic. Was admitted to hospital for a surgery through the clinic. Why not be admitted through A&E?

2.I felt that a  nurse in ward 301 was uncaring and indifferent to my needs and it seemed obvious to me that they had not read my chart. They also needed assistance changing a gauze dressing, and all they could do was offer to "hold phone so you can see". What kind of nursing is that?

3. Nursing in ward 208 Pink zone is exceptional and professional. Surgeons overall and exceptional too.

4. It is a teaching hospital, you need to be used to seeing a lot of student doctors and continually repeating the same information.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Denise Johnson, NHS Grampian 6 years ago
Denise Johnson
NHS Grampian

Submitted on 12/09/2017 at 13:59
Published on Care Opinion at 14:05

Dear Sir - Many thanks for taking the time to share your experience via Care Opinion. Firstly, I am sorry to hear of your need for surgery recently - I do hope you are recovering well.

In the Department of General Surgery, we have a Surgical Ambulatory Clinic which provides assessment and care to people who are referred via GPs (such as GMed). This Ambulatory Clinic see patients who may or may not need admission to an in-patient ward and appointments begin at 9am Monday - Friday. It would seem that for yourself, your treatment then required a hospital admission which is why you were cared for in ward 301, our short stay ward. I am sorry to hear that you felt the nurse had an uncaring and indifferent manner towards you. This is not how we want our patients to feel or be treated. I will raise this point with the Senior Charge Nurse for ward 301. I would more than welcome a chat on the phone or via email to hear more information regarding the point you make about the dressing in order that I can look into this in more detail. My contact details are 01224 553892 or denisejohnson2@nhs.net

I am pleased that you found the nursing and medical staff care in ward 208 to be exceptional - I shall pass on this feedback to the team.

You raise an interesting point about patients having to repeat information - we are currently working on our documentation in order to reduce the amount of repetition for patients. We hope that this will ensure a better experience for all our patients.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k