"My son broke his arm and was seen in A&E..."

About: Worcestershire Royal Hospital

What I liked

My son broke his arm and was seen in A&E. All the nurses and Dr's very helpful and made his first visit to hospital not a frightening experience.

What could be improved

Fracture clinic wait was very long - over 2 hours. I found Dr very dismissive, didn't tell us about the break or about the treatment for it - just said come back in 4 weeks. When pressed they told us there was one break when other Dr said 2 so still confused. Understand we were last seen and he was late but should still give full answers.

Story from NHS Choices

Responses

Response from Worcestershire Royal Hospital

Thank you for your kind comments, and for writing to us about yours and your son's experience; please accept our apologies for the extended delay in this acknowledgement, and for the problems you encountered at the time; if you do require anything further, please contact our Patient Services Department at PatientServices.Dept@Worcsacute.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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