"Poor communication in hospital"
About: The Lanarkshire Beatson The Lanarkshire Beatson Airdrie ML6 0JS http://www.beatson.scot.nhs.uk/content/default.asp?page=s22_1_11 University Hospital Wishaw / Emergency department University Hospital Wishaw Emergency department ML2 0DP
Posted by DisappointedPatient1 (as ),
I was admitted to hospital for an urgent MRI scan, following seeing a GP in my home.
I have a diagnosis of terminal cancer, and had lost the power in my hand.
On admission (to ECU, Wishaw general) my wife was asked to take home my painkillers. I explained to the nurse at this time that I require painkillers before I am able to move from bed in the morning, to which they ensured me I would get them when required. The next morning I was buzzing for painkillers repeatedly to be told I 'was not the only patient on the ward '. I fully understand nursing staff are busy but this was not how I expected to be treated. I also asked for my pressure wounds to be dressed several times which was never carried out. In addition, before my scan I had a registrar tell me that my cancer had probably spread to the brain and would likely need surgery ... something which turned out not to be the case at all.
On my second night I was moved to a new area in ECU and had a much better experience in this area.
My 'urgent' MRI scan took place 3 days later and it was decided I needed some radiotherapy at the beatson. The consultant gave me my appointment time and told me it would take 1-2hours to be transferred, treatment given and back to the ward.
I was collected at 11am for an 11. 45 appointment to be told on arrival to the beatson that my appointment was 13. 45 and I would be sitting in the waiting room until then. I again asked for painkillers here but the request was never fulfilled. Eventually after treatment I was returned back to WGH at 18. 30 that night, in pain and hungry.
I understand not everything always runs smoothly but if communication had been better I feel a lot of my negative experiences could have been improved.