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"Going round in circles"

About: Adhd - Child & Family

I was told repeatedly that there were no psychiatrists working for the community mental health team - so I did not see a specialist for nearly three years. Before this, services had been patchy at best - I did not see the same speciaist once or twice and despite my questions regarding medication or therapy I was never offered any alternatives. In July 2017 I eventually did see a pyschiatrist who dismissed my previous diagnosis of 'bipolar disorder' (something that was diagnosed by a different specialist ten years ago) as they said there was no evidence for it in my medical history. They told me that there is no mental health counselling available through the NHS and this was repeated by my CPN. I was told (by my CPN) that I should call the crisis team or the Samaritans as there are no other services available.

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Responses

Response from Adhd - Child & Family 6 years ago
Adhd - Child & Family
Submitted on 05/12/2017 at 16:44
Published on nhs.uk at 17:30


We would like to thank you for taking the time to raise your concerns with us and would like to apologise for your experience.

We are keen to hear from patients and loved ones so that we can learn lessons and improve our services so thank you for taking the time to bring this to our attention.

The Pathway Manager would be pleased to discuss your concern in more detail and she can be contacted on 0191 4963210

Alternatively you could speak to Patient Advice and Liaison Service on Tel: 0800 328 4397 or 0191 566 7074 or if you would prefer, to raise a formal complaint you can contact us:

• In writing by letter: The Complaints Department, St Nicholas Hospital, Gosforth, Newcastle upon Tyne, NE3 3XT

• By email to: complaints@ntw.nhs.uk

• By telephone on 0191 245 6672

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