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"Fantastic Children's A&E service"

About: Royal Aberdeen Children's Hospital / Accident & Emergency (Emergency Care)

(as a parent/guardian),

My son had suffered a head injury playing at a relative's house. There was a deep laceration to his forehead and his poor little face was covered in blood. He was stressed, scared and I think a bit in shock.

We attended Aberdeen children's A&E at around 10pm on a Saturday night. We didn't have to wait at all and were greeted by a lovely nurse called Emma. She explained everything to my son, showing him each item from the gauze to the glue and was very, very good with him, putting him (and me) at ease quickly. We were there for no longer than 60 minutes and left with a much relieved little boy and 5 stitches.

We'd both like to thank Emma and all the staff at children's A&E for the work they do, both the physical wound dressings and the emotional support.

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Responses

Response from Caroline Reid, Clinical Nurse Manager, Community Child Health (Children's Division), NHS Grampian 6 years ago
Caroline Reid
Clinical Nurse Manager, Community Child Health (Children's Division),
NHS Grampian
Submitted on 31/05/2017 at 09:38
Published on Care Opinion at 13:15


picture of Caroline Reid

Thank you for sharing your experience about the Children's Hospital A&E department. I hope your son has recovered from what must have been a frightening experience for him (and for you). It's great to see that you got prompt service and that Emma and the team there made your son feel as relaxed as possible while treating your son's wound. I will make sure Emma and the team see this feedback, it really does make such a difference to staff when they know what they do is appreciated, so thank you again for sharing your feedback with us. I hope your son is feeling much better. Caroline

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