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"With great trepidation, I headed to the Endoscopy Unit"

About: Aberdeen Royal Infirmary / Endoscopy

(as the patient),

With great trepidation I headed to the Endoscopy Unit through the Orange Zone. Hate these colours. Got lost x3. Had I been given a Ward No would have found it no problem. Was dreading this procedure but knew that it had to be done. I had had x2 positive faecal occult blood poo stick results so the next step was this procedure to investigate the cause.

The Nurse explained what would happen and put me at my ease. She explained that I would have a bit of a wait & that Mr Alistair McKinlay, the Consultant would be coming to have a chat to me before the procedure.

Mr McKinlay immediately put me at my ease & when called through for the Colonoscopy and introduced his team who were a merry bunch. The Nurses & Mr McKinlay helped me to relax and actually enjoy seeing the procedure on the screen. I can only commend Mr McKinlay and his wonderful team for treating their patients with great dignity & respect. Well done to NHS & ARI for this. We are really very lucky to have this service.

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Responses

Response from Maxine Callow, Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division), NHS Grampian 7 years ago
Maxine Callow
Deputy Service Manager, Medicine 4 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 19/04/2017 at 16:41
Published on Care Opinion at 21:27


Dear Turraquine,

Many thanks for taking the time to leave your response. I am really sorry it was difficult to find the Endoscpoy Unit, we will look into the information issued to patients to asist in finding departments and wards. It is really nice to hear your positive feedback regarding the staff and your experience on the unit, I will convey this to the team. I really hope you have had a positive outcome and are well on the way to recovery.

Kind Regards

Maxine Callow

Deputy Service Manager

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