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I found all the staff very caring

Posted By Olive Oil

"I found all the staff very caring"

About: Lings Bar Hospital / Inpatient Nursing and Rehab (Lings Bar)

(as the patient),

I hadn't been in hospital as a patient for nearly 40 years. I found the uniform of the staff very confusing at first. A colour guide would have been very useful.

I was transferred to Lings Bar Hospital on 23rd February having had a fall on 11th February. I found the care from all the staff kind, generous, tender, concerned and very very caring indeed. Apart from one member of staff whose brusque behaviour upset me and I have reported this to the ward supervisor.

The physiotherapist encouraged me to practise going up and down stairs in the lift, getting in/out of bed and keeping mobile.

At the beginning of my stay at Lings Bar I couldn't swallow anything whole but was encouraged to keep nourished by beautiful soup served in a special mug and then small quantities of the main courses served, until by the end of my stay I could eat and digest almost anything from the menu. I found it varied, tasty and imaginative and I think the chefs are to be congratulated.

I found the ward clean and airy. I had some interesting conversations with fellow patients, both on the ward and in the communal television room.

My thanks and congratulations to all of the staff.

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Responses

Response from Claire Smith, Head of Inpatient Nursing Care, Lings Bar Hospital, Health Partnerships 7 years ago
Claire Smith
Head of Inpatient Nursing Care, Lings Bar Hospital,
Health Partnerships

Submitted on 20/03/2017 at 13:12
Published on Care Opinion at 15:53

Thank you for your posting.

I'm very pleased you had a positive experience at Lings Bar Hospital and will pass your kind comments to the ward teams.

We are currently reviewing staff uniforms and will ensure a guide is available to patients and visitors once completed.

I hope the ward management team dealt with your concerns relating to the staff member, as we take any comments or issues seriously and would wish to resolve them as quickly as possible.


I'm delighted you have been able to benefit from our improved menu choice, and will ensure the catering team are aware of your praise.

All staff work hard to ensure we create a clean, caring rehabilitation environment and I will be delighted to pass your comments onto the teams.

Thank you

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