"Improve our mealtime experience"

About: Mental Health and Autistic Spectrum Disorder Secure (Birmingham) / Hazelwell

(as a staff member posting for a patient/service user),

I came here from another hospital and have been here for one year now. I was in a Psychiatric Intensive Care Unit before, where I was so unwell, hearing voices. I was on the wrong meds there. When I came here, I started to improve as they changed my meds. I still hear voices, but the meds started to work. I stopped taking them a while back and I became unwell again, but I am back on them. I still think my meds need looking at. The staff treat me well and staff and patients get on; you need to adjust to people. I haven't seen my care plans for ages. I couldn't say what these look like or what's in them, but I do have a CPA (care programme approach) review meeting soon. The outcome I want is to stop hearing voices and hallucinating. I think that St Andrew's could make an improvement at mealtimes. The hot meals are served on cold plates which makes it horrible as the food goes cold. If they warmed up the plates, it would be much better.

Responses

Response from Catherine Vichare, Clinical Director/Clinical Lead, St Andrew's Healthcare

picture of Catherine Vichare

Thank you for your feedback about your experience here. I am glad to hear that you feel that the staff treat you well, this is crucial to us.


We have a food forum at St Andrew's and I will ensure that your comment is taken to the next one. Each ward is able to send a representative to this forum, so speak to your care coordinator if you would like to be involved.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful