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Ward 1

Story from nhs.uk

"Ward 1"

About: Bradford Teaching Hospitals NHS Foundation Trust

My father was admitted on to Ward 1 at the BRI in Septmeber 2016 via the A&E department. The care my father received from the nurses was poor, and no consideration for patient comfort or choice. The nurses on night shift had no experience of patient care or pastoral support. The Night registar was nothing but a snob, they didn't bother reading any notes and kept interrupting when asking their questions.

My father had taken an Overdose but the seriously damaging issue was that my fathers medicine were on the bed side next to him for 48 hours without a nurse outing them in a safe so they were out of reach. My father tried accessing these several times but the nurses were not bothered. The registar an junior doctors are a complete was of time.

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Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust 7 years ago
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 10/10/2016 at 18:07
Published on nhs.uk on 11/10/2016 at 02:35

Hello, and thank you for letting us know about your father's experience, I do assure you that we welcome all comments and take them seriously. I apologize sincerely for the poor experience he had, and for the distress this has caused him and you.

What you describe is not an acceptable standard of care.

I will be making the relevant staff aware of your feedback,

I assure you this will be fully investigated. We would like to invite you to get in touch with us, especially give the safety concern you have highlighted so we can discuss this furthe. Our patient experience manager would be happy to talk to you.

The number to contact is 01274364810 . If you call when the office is closed, or no-one is available to take your call please do leave us your name and contact number and we will get back to you.

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