"Seven hours waiting for nothing"

About: Royal Free Hospital / Accident and emergency

I visited this hospital last afternoon for the first time, sent by my GP, to be seen by a specialist. After the reception and registration I have been called by the nurse for a first assessment and then for the blood tests. So a young doctor visited me and sent me to have more specialist tests. I spent seven hours in the waiting room to be told that the tests I had done were not enough to make a diagnosis, so I was recommended to stay for the night to get further tests the next morning. I decided to go away still with my pain, and I did't get any document about my care process nor any results. Seven hours for nothing. This is not the best way to deliver a good health care. Kindness is not enough ...

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Response from Royal Free Hospital

Thank you for your review, we're really sorry to hear you were unhappy with your experience. We'd like to look in to this and would be grateful if you could contact our PALS team on 020 7472 6446 or 020 7472 6447 or email rf.pals@nhs.net with further details.

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