"They never answer the phone"

About: Birmingham Midland Eye Centre

I visited eye clinic a and e and was given eye drops for an eye ulcer/infection. I was given dilating drops to be used three times a day but noticed that one drop would last the entire day.

I wanted to speak to someone about what I should do however it is impossible to get a anyone to answer the phone having tried numerous numbers! I tried a and e, direct line to the nurses, even outpatients. It was a really simple query that I don't think is worth presenting at the eye clinic about. However it is impossible to get any advice over the phone. I work in an NHS hospital in pharmacy and we always endeavour to answer the phone! I think the staff need training in this area - how to deal with non-urgent and urgent calls and prioritisation! Instead of just ignoring the phone! It is very frustrating and I now have to wait until my next appointment to tell them that I haven't been using my drops as prescribed. Very disappointed.

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Response from Birmingham Midland Eye Centre

Hello, I am very sorry to hear that you were unable to get through to the eye hospital.

The direct number is 0121 507 6780. Please let me know if you are still struggling to get through and I will help. Thank you and apologies again, Toby Lewis, Chief Executive.

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