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Lack of communication.

Posted By Pollyb

"Lack of communication."

About: Leicester General Hospital / Gastroenterology Leicester Royal Infirmary / Gastroenterology

(as a relative),

My husband was admitted to Leicester royal with stomach pain. Informed he would be going to ward 33, so I left. I was then informed that he was going to LGH ward 29, having had hardly any sleep went to bed early only to be woken by the ambulance men having brought my husband home. No one had contacted me. Also they brought someone else's clothes.

His meds and discharge letter had not been returned. I rang LGH regarding this no one could find them. I then had to ring surgery for another prescription. I then had to ring the LGH again and request that the discharge letter be faxed to them so that the antibiotics which the LGH had prescribed could be issued.

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Responses

Response from Leicester Royal Infirmary 7 years ago
Leicester Royal Infirmary

Submitted on 11/10/2016 at 13:02
Published on nhs.uk on 12/10/2016 at 02:31

Dear PollyB, thank you taking the time to review services at Leicester Royal Infirmary.

We are sorry to hear about the lack of communication between the hospital and yourself with regards to your husband’s discharge and confusion over prescriptions, clothing etc.

In order to improve our service we would be grateful if you would contact Victoria Cartwright, Matron on: Mob 07931863645 with your husband’s name, address and hospital number. Your help would be very much appreciated.

Kind regards, Communications Team, Leicester’s Hospitals.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Pollyb (a relative)

Thank you for your response. It was the Leicester general hospital I was referring to. As my husband has records going back 12 yrs I would have thought that the information requested would have been easily accessed.

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