"The receptionists are very rude and loud"

About: Kent Community Health NHS Foundation Trust

(as the patient),

The receptionists are very rude and loud in Sheppey Sexual Health Clinic. This does not help in a sensitive situation. You can actually hear them talking about results and people who have come in. On a Friday that I was there two of them where doing what sounded like a pub quiz with high pitched laughter whilst the other receptionists seemed a bit annoyed with it. Professions they are not. The nurse however was lovely and apologised fir the high jinks.

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Response from Helen Knope, Patient Experience Programme Manager, Engagement Team, Kent Community Health NHS Trust

Hello, firstly please accept our apologies that this review was not answered when you first posted it, we have only recently been alerted to your comments.

We are very sorry that you had a poor experience and please be assured that our Sexual Health Service takes confidentiality very seriously, All staff are expected to behave in a professional manner and I am pleased to learn that the nurse was polite and apologised to you at the time. Your comments have also been discussed with staff at a joint team meeting to re-enforce the need to speak quietly in reception areas and to behave in an appropriate and respectful manner at all times.

If you wish to raise any concerns in the future please don't hesitate to contact our Customer Care Team. Contact details tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk



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