"Manchester Royal Infirmary Cardiac Intensive Care Unit"

About: Manchester Royal Infirmary / Cardiology Manchester Royal Infirmary / General surgery

(as a relative),

My Mum died after having a heart operation. We weren't told the full extent of her condition before she agreed to the operation and the mortality rate given was incorrect. My Mum's operation was delayed seven years by a consultant at the MRI which resulted in problems with the rest of her organs until she was not strong enough to survive the operation.
During the week the staff were good, but at the weekends they were bad.

She was a coeliac and this was discussed before admission. Her operation was at 2pm on Thursday so she was nil by mouth from midnight. The "food" she was given before such a serious operation was a boiled egg and some lettuce leaves to give her energy from around 8pm to 1pm the next day.

Then after death a nurse ripped the skin off my Mum's cheek while removing a breathing tube causing distress to my entire family resulting in psychological problems. I feel disgusted and traumatised.

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

We were very sorry to receive your comments and concerns via the Patient Opinion website about your late mother’s care when she was a patient at the MRI. It is important to us that comments are heard and seen as an opportunity provided to the service to make improvements wherever possible.

I would like to assure you that your concerns are being dealt with formally and investigated by our senior clinical and management team under the NHS Complaints Regulations and will be responded to by our Chief Executive.

If you would like to meet with the clinical team or you have any concerns regarding the formal complaint that you have registered with the Trust, do not hesitate to contact Lucy Delaney, PALS Case manager on 0161 276 4509 or by e-mailing pals@cmft.nhs.uk