"Visit to Minor Injuries Unit"

About: Newark Hospital

(as the patient),

I visited Newark Minor Injuries unit for a foot injury. I initially saw my GP who advised A and E but I felt MIU was more appropriate. I was telling the doctor in MIU about what had happened and they cut me off and looked at my mother and said "who's this? " I explained it was my mother, they then said to my mum "oh well she's explained she went to the GP but not what they said"- I was halfway through telling them what had happened! The doctor spoke of their annoyance that the GP had not just sent me for an X-Ray and had asked me to visit a hospital instead.
I didn't feel listened to and felt humiliated.

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Response from Newark Hospital

Thank you for taking the time to leave your comments. Feedback is always important to us as we strive to provide the best care possible. It would help us to find out more detail about your time in the minor injuries unit and would appreciate it if you could contact our Patient Experience Team on 01623 672222 or by emailing pet@sfh-tr.nhs.uk

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