"First visit to Gynecology dept"

About: Lister Hospital

Had my first visit to Lister Hospital and the Bancroft Clinic today.

Hospital is not very local to where I live but once on site I found the carpark and the clinic relatively easily, although extortionate in the charges (£4 for 1 hour and 8 minutes!).

On entering the clinic there was a reception staffed with 2 people who each had a patient that they were dealing with and I was next in line.

However, there are no clear signs as to which part of the reception desk I had to queue up in and by the time I was seen I was told that I was in the wrong queue and by the time I joined the corrrect queue 2 more patients had arrived, so I had to wait even longer.

After that I had a relatively short time to wait before being seen.

I found the consultant indifferent and bordering on rude as I felt he failed to listen to me properly.

I have had previous experience of my current condition and I felt that they failed to listen when I tried to explain my past history.

I know that I will be going back for a follow up and hope that the next visit will be better, if not I will be vocally expressing my opinion at the time.

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Response from Lister Hospital

We're sorry that your experience of the gynaecology outpatients service at the Lister was not as good as we would have liked.

We've passed your comments on to the team as there may be things that they can do to help without needing to talk with you (for instance clinic reception signage).

But we do wonder if it would be helpful to put you in touch with one of the senior clinical team so that they can understand your concerns about the consultation itself - better to get that sorted out now, rather than to leave it until your next appointment.

If this is something you would like to do, then just email us at generalenquiries.enh-tr@nhs.net and we'll help get that sorted for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful