"Poor service"

About: Queen Elizabeth The Queen Mother Hospital

I had an appointment in outpatients on Saturday morning there was no signs to indicate where the clinic was I was seen by a registrar who read my note's of a previous appointment over a year ago they didn't appear to take any notice of what I considered was my current situation, they gave me a prescription and sent me home. Today I have had an automated call asking me to assess the encounter it was difficult to hear most automates calls are and I was frustrated that I was unable to give you proper feedback I am 77 years old and reasonable able but many of these automated are beyond the hard of hearing and arthritic hands what happened to human contact I dare say this will be ignored but at least I have been able to vent my spleen

David Leadbetter

Story from NHS Choices

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Mr Leadbetter,

I am so sorry to hear about your recent Outpatient experience, it certainly did not sound very positive. If you would like me to look into this, please feel free to email me on Sally.smith2@nhs.net and I can put you in touch with the Matron or Manager.

I am also sorry to hear about the feedback text you received. You are quite right, they are automated and represent the friends and family test everyone in the NHS does. I am sorry this was tricky for you, which I completely understand. I do thank you though for letting us have your feedback on this site.

Please don't hesitate to contact me if you would like your concerns about your appointment looked into.

Best regards


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