"The care and treatment of our dad"

About: Conquest Hospital

Our elderly dad was brought in the A&E department in the early hours on Sunday 8th May by ambulance, the two paramedics , nurses and doctors in A&E and the Assessment Ward were really good in the care of Derrick.

Our main praise and thanks must go to everyone who works on Newington Ward, the care and compassion shown to my dad and us was outstanding ,nothing was to much trouble for anyone.

When we got the devastating news about our dad our world fell apart but it was a a great help in knowing we could ask any question at any time and we got a 100% honest answer even if it wasn't good news.

The twelve days our dad spent on the ward before he sadly died last Thursday morning were filled with sadness and yes some laughter

As I said earlier all the staff were amazing but I would like to mention two in particular the Matron and Staff nurse they are both a credit to you and the nursing profession .

In this day and age were it seems people only ever want to complain and moan we wanted to just say Thank You!


Tracey,Steve,Bob Bowles and families

Story from NHS Choices

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Response from Conquest Hospital

Dear Tracey, Steve, Bob Bowles and families

May we offer you our sincere condolences at this sad time.

Derrick was clearly a much loved person and was very dear to you all.

It's really kind of you all to take the time to write a posting on NHS choices about the care Derrick and you received from Newington ward. As a Trust, we are very proud to have staff whom are extremely caring and compassionate.

Please be assured that your kind words will be shared with the staff concerned, particularly the matron and staff nurse.

They will be heart warmed to know that they made a positive difference to you at such a difficult time.

Our thoughts are with you as we send you our best wishes.

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