"Excellent care by University Hospitals of Coventry and Warwickshire"

About: University Hospital (Coventry) / General surgery

(as a relative),

Mum and I wanted to say thanks for your care. One Saturday in April mum was admitted to A&E at The University Hospital in Coventry. The A&E was very busy and running efficiently. Mum's symptoms were complex and initially had doctors puzzled, however by 12 midnight she had had a raft of tests including an MRI scan, been seen by the Consultant and the surgical team, and had an emergency operation.

Somewhat against the odds she has recovered fully, and was discharged home 2 week later.

We'd like to thank the A&E, Surgical Team, Anesthetists and all staff who looked after her so well.

Mum says she felt safe and well cared for and that she was struck by how clean the hospital is. I'd also like to thank mum's GP Practice (Dunchurch Surgery, Nr. Rugby) as prior to her admission they had reviewed and changed (simplified) her medicines. This meant that the hospital had one less thing to worry about.

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Response from University Hospitals Coventry and Warwickshire NHS Trust

Thank you for providing feedback on your recent experience at University Hospital, Coventry.

I am delighted to hear that you had a positive experience and that you are happy with the care you received. It is fantastic to hear that your Mum felt safe and well cared for. These are the standards we strive for.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on Patient Opinion.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203