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Fracture Clinic

Story from nhs.uk

"Fracture Clinic"

About: Alder Hey Hospital

A&E review -

Positive points - easy to park & free, helpful & pleasant staff,

Downside - for a children's hospital seems very clinical, not much to keep the children occupied whilst waiting - apart from drinks & food machines which were costly!

Main Hospital - out patients fracture clinic

Positive points - car park easy to get to & get space, helpers at check in friendly & helpful, staff overall in all parts friendly, polite & courteous.

My daughter wants to give a special mention to the plaster room although we didn't catch their names the staff were amazing & so friendly putting my daughter at ease & having a laugh with her.

Again doctors were great speaking directly to my daughter explaining things & happy to answer all questions.

Downside - although the building is amazing as mentioned above for A&E it feels so clinical for a children's hospital. I always remember the old hospital with paintings on the walls, seems little touches stay with you even as an adult. I was never scared going there, here feels very grown up & for little children must seem quite scary.

Not sure if this is just because the hospital is still brand new & not all finished.

Parking - they should make it clear it's only £2 to park, great value considering the cost of most hospital parking.

Overall amazing fantastic hospital that got the job done & the staff were efficient, friendly & deserve a lot of credit for an excellent job.

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Responses

Response from Alder Hey Hospital 8 years ago
Alder Hey Hospital

Submitted on 04/04/2016 at 18:26
Published on nhs.uk on 05/04/2016 at 02:30

Thank you for taking the time to leave a message about your visit to Alder Hey Children’s Hospital, and for your very kind comments about the care your daughter has received and the staff she met during her visits.

We are glad you like the new hospital, your comments that it seems ‘clinical’ probably reflect the fact that we have not finished decorating yet as it is only 6 months since our giant ‘house move’, but we are working on it step by step.

In A&E for example we are just about to add some more decoration to the area.

Creating a wonderful environment which is less clinical is going to take us some time as we have to fundraise - and also because we want to do it really well so it stands the test of time. The children have helped us every step with the hospital design and we are planning to continue the theme of ‘nature’ which was so inherent in the hospital design.

If you would like to be involved in this project or would like to discuss any other aspects of your experience, we would be delighted to hear from you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

We will make sure that your comments are passed on to the relevant staff, they will be delighted to receive your feedback.

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