"Pleased with care during my stay on ward B20 Royal Blackburn"

About: Royal Blackburn Hospital / Ear, Nose and Throat

(as the patient),

December 2015, found I had a cancerous lump on my tonsil stem, soft flesh at rear of mouth. All prepared except me. Operational and stay in ICUwas 36hrs roughly. On ward I was given really good care, by day I wanted all tubes etc out. , but it was explained as to why I couldn't, All in all I could go on for ages, but what I saw and the way I was treated was with great care and tremendous professionalism. I have read so many bad things, I just wanted to set the record straight. I couldn't pick one person on the ward for praise as they were all good.

There was a young doctor who everyday came to see me at the end of her shift to talk to me and then to say goodbye. It made each day just that little bit better. So I would like to say thank you ward B20, all the staff you made my stay better and on occasion funny. Xx

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your experience of the care on Ward B20 at Royal Blackburn Hospital and thank you for taking the time to do so.

I am really pleased to hear that your experience was so positive and that you received really good care.

It is lovely to hear that you were treated with great care and tremendous professionalism.

I will ensure your comments are passed onto the team who, I am sure will be delighted to receive such lovely comments.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and Best Wishes.

Helen Ritchie

Senior Patient Experience Facilitator

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