About: Darlington Memorial Hospital

i was given an appointment yesterday to attend DMH fracture clinic, i phoned DMH to explain that i was disabled and had no way of getting there on my own, after a few phone calls the receptionist phoned me back last night to say an ambulance had been booked and to make sure i was ready to go at 08.00 am this morning, i sat and waited like an idiot, no ambulance, so i phoned DMH and asked where my transport was, they twice put me through to the wrong department so had to waste more money and time phoning the hospital back, i was eventually put through to the right people to be told that there had not been a booking made for me at all, so now (with a fractured knee, disabilities ect) im told i have to wait until tuesday, to be seen at the clinic, disgraceful and unacceptable , i will attend on tuesday (provided transport eventually turns up) but after this fiasco im going to ask to be referred to durham in future. Now its asking when i visited the hospital and that field must be filled in, so had to put todays date december, but as you can see.. thanks to them i never got to attend

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience of the Fracture Clinic at DMH.

I am very sorry to hear that you were unhappy with your experience on this occasion and we have also received your email with your complaint about the ambulance booking.

Yuor complaint has now been logged and allocated to one of the officers to tkae forward for you.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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