"How a department should be run"
About: Heavitree Hospital Heavitree Hospital Exeter EX1 2ED
Posted by k***h
The NHS is on the end of a massive attack by the media for it's lack of care to patients, among other things, but not at Heavitree Hospital Exeter.
Yesterday I had to take my 99 year old mother for a consultation and subsequent procedure for a BCC. Apart from a slight extended delay to see the consultant which, a junior medical student kept apologising for, it was all systems go. The consultant doctor obviously twisted a few arms so mother could have the procedure the same day. Originally scheduled for a 2.30 time slot we were on the way to find some lunch when one of the team rushed after us a said it could be done there and then. Time 12.15. by 1.15 I was able to take her home!
From start to finish a friendly, efficient and caring team. On her behalf 'Thank you'