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How a department should be run

Story from nhs.uk

"How a department should be run"

About: Heavitree Hospital

The NHS is on the end of a massive attack by the media for it's lack of care to patients, among other things, but not at Heavitree Hospital Exeter.

Yesterday I had to take my 99 year old mother for a consultation and subsequent procedure for a BCC. Apart from a slight extended delay to see the consultant which, a junior medical student kept apologising for, it was all systems go. The consultant doctor obviously twisted a few arms so mother could have the procedure the same day. Originally scheduled for a 2.30 time slot we were on the way to find some lunch when one of the team rushed after us a said it could be done there and then. Time 12.15. by 1.15 I was able to take her home!

From start to finish a friendly, efficient and caring team. On her behalf 'Thank you'

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Responses

Response from Heavitree Hospital 8 years ago
Heavitree Hospital

Submitted on 04/12/2015 at 10:26
Published on nhs.uk on 05/12/2015 at 01:32

Thank you for taking the time to share yours and your mother's experience of the Dermatology Department at the Royal Devon and Exeter Hospital (Heavitree).

I am delighted to hear that you and your mother are so happy with the care and treatment she received.

I would like to thank you very much for your positive feedback.

Kind comments such as yours are always gratefully received.

I do hope your mother is making a good recovery from her procedure.

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