"Very Impressed"

About: Cheltenham General Hospital

I brought my elderly Mum into the Out of Hours Department after she had been complaining of feeling unwell for a week although she had seen her own Doctor who did say her temperature was slightly raised and probably was a viral infection.. I drove 130 miles on a Saturday on the spur of the moment to take her as she was still insistent she didn't feel well all the time. The Doctor we saw was absolutely fantastic and so caring. I am sorry I cannot remember their name but they were so kind to my Mum and did blood and urine tests as well as taking her blood pressure, listening to her chest etc. They then very kindy phoned me with the results to put my mind at ease and reiterated that she had a mild infection for which she was treated with anti biotics. This put her mind at rest too as she had been given a full MOT. Great Doctor, a credit to Cheltenham General.

Story from NHS Choices

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Response from Cheltenham General Hospital

Hi there, Thank you very much for taking the time to share this feedback with us. It's good to hear you and your mum were so well looked after and we will be happy to pass your comments on to those involved in your mum's care. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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