"NHS Pain management Clinic"

About: Bmi - The Clementine Churchill Hospital

Shocking service! Very arrogant receptionist informed me about cancelled appointment without any plausible explanation, refused discussion about possibility of re -booking. Total lack of any elementary and/or decent approach to NHS patients!

Story from NHS Choices

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Response from Bmi - The Clementine Churchill Hospital

We are very sorry to hear you have had a bad experience, and in particular with one of our reception team members. If you could contact the hospital and advise us of more information we will look into this for you so we can understand the reasons for the cancellation of your appointment. Once again we do apologise and look forward to hearing from you with more information so we can address this issue for you. Kind regards David Henderson Executive Director