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NHS Pain management Clinic

Story from nhs.uk

"NHS Pain management Clinic"

About: Clementine Churchill Hospital

Shocking service! Very arrogant receptionist informed me about cancelled appointment without any plausible explanation, refused discussion about possibility of re -booking. Total lack of any elementary and/or decent approach to NHS patients!

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Responses

Response from Clementine Churchill Hospital 8 years ago
Clementine Churchill Hospital

Submitted on 29/06/2015 at 18:44
Published on nhs.uk on 30/06/2015 at 02:30

We are very sorry to hear you have had a bad experience, and in particular with one of our reception team members. If you could contact the hospital and advise us of more information we will look into this for you so we can understand the reasons for the cancellation of your appointment. Once again we do apologise and look forward to hearing from you with more information so we can address this issue for you. Kind regards David Henderson Executive Director

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