"The staff were great and very helpful"

About: Wishaw General Hospital / Maternity care

(as the patient),

I was diagnosed with Obstetric Choleystasis at 28 weeks. I was terrified at the prospect of delivering very early. I was diagnosed very quickly by my consultant and a plan put in place very quickly.

I was then seen at the maternity day assessment unit twice a week for bloods, CTGs and fortnightly ultrasound growth scans. The nursing staff and a student nurse in this unit were excellent, kept me calm and informed.

Due to my blood levels I was admitted on 2 separate occasions. Once in wd 22 and then wd 23. The staff were great and very helpful. I was put at ease immediately.

Eventually at 37 weeks I was taken into wd 24 to be induced. They were so busy and when I went into labour there were no available midwives to take over my care. So the ward manager stayed with me until a midwife was free. I always felt looked after and even though they were run of their feet the staff were bending over backwards to help me. My midwife Karen was phenomenal! I had complete confidence in her and she was great with me and my birthing partners.

Unfortunately my baby boy had complications after birth and was taken to the neonatal unit. He spent 13 days in the ward. It was the worst time of my life. If it was not for the care and expertise of the staff I dread to think what would have happened. The doctors and nurses/midwives kept us informed and kept myself and partner sane! I always knew my baby boy would have the best of care when we left. The clarkess and ward domestic would always smile and were lovely.

Thankfully my wee baby boy is now becoming a big baby boy all thanks to the hard work and dedication of the staff at Wishaw General. I owe them everything.

As a charge nurse myself in another Lanarkshire hospital I am very proud to be part of NHS Lanarkshire. It also proves to me how big a part we play in the lives of patients and their families and what we do and say stays with them always.

Thank You for everything.

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Response from Wendy Drysdale, Senior Midwife for Neonatal and Transitional Care Unit, Maternity Services, NHS Lanarkshire

picture of Wendy Drysdale

Dear LRus,

Thank you for taking the time to share your experience with us. It certainly sounds like you had to use most of our different services within the Maternity and Neonatal Unit. It would have been terrifying for you and your partner at 28 weeks pregnant thinking that your baby may be born earlier than expected. It is reassuring that you were diagnosed quickly and the appropriate plan of care specific for you and your baby was arranged and therefore your pregnancy was monitored closely until your baby boy was born at 37 weeks.

Our maternity unit activity fluctuates frequently, however we ensure that all women in established labour receive one to one woman centred care and I appreciate the warm compliments you have given us, it is especially good to hear of your positive birthing experience supported by the Senior Charge Midwife and Midwife Karen in ward 24.

It would have been extremely difficult to be separated from your baby boy and would have been hard each time you had to leave your son, however, I am glad to hear that you always had confidence in our staff to leave him safely in our care. Being met with a smiling face each day obviously helped you and your partner and I will feed back this directly to our ward clerks and domestic who are very important members like all staff within the Neonatal Unit Team.

It is very heartfelt receiving this feedback from you and this will mean a lot to our staff. How you have expressed all of this to us is extremely reassuring, to know we put you at ease, kept you calm and informed, we bent over backwards and that our hard working dedicated team supported you and your partner is really something for us to share with you in being very proud of all our staff within the Maternity and the Neonatal Unit. I will share your comments with all staff and in particular the areas you have mentioned.

Kindest regards and thank you


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