"Extremely rude gynecologist"

About: Royal Preston Hospital

Recently I had an appointment with a gynecologist to discuss my suspected Endometriosis. After waiting an hour to get my appointment, I was escorted to a room and told by a nurse (who was rather friendly) to wait there and that the doctor wouldn't be long. After another 10+ minutes of waiting on my own in a small room, the doctor came in and, without any warmth or politeness, started to talk at me at about 50 mph. I was taken aback by this, but sat and listened to every word they said, hoping at some point to get a break to ask the list of questions that I had spent the night before preparing. This break did not come, as they continued to talk and talk in an abrasively condescending tone. I felt thoroughly disrespected as they spoke down to me as though I was clearly an idiot who knew nothing about Endo (I have spent hours researching it.) I did not get one chance to say how I felt, or ask the many questions I had (I felt it would be rude to interrupt) before they threw some papers down at me, turned on their heel and walked out the room. I left the hospital feeling like I had been treated like an object and not a person. I do not have a bad word to say about the nurses who were the only people who made the visit somewhat pleasant. But the doctor I had the displeasure of dealing with left a sour taste in my mouth and made me never want to return to the place again.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for providing your feedback. I'm sorry to hear of your experience when you attended the gynaecology department recently and have forwarded your comments to senior managers in the department. SHould you feel you would like to discuss your experience further, please do not hesitate to contact me on 01772 522793.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were extremely disappointed to hear that your experience was so badly affected by the attitude and poor communication of one doctor. Your comments have been shared with the Clinical Director for the Women's Health Directorate to address with the individual staff member concerned.

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