"Elderly woman still waiting for surgery....."

About: Hull Royal Infirmary

After being admitted to A&E with a broken hip on Thursday 23 April, my mother is still in Ward 9 of HRI awaiting surgery. She was told she'd be going down on Friday, then Saturday, then yesterday, and finally told she was first on the list this morning. Again her surgery was cancelled this morning. Today we had an reason/excuse - lack of anaesthetists. For the past three days we have had no explanation. My mother is 89 years old and has been nil by mouth for three days running - yesterday until 5pm. Now she has cystitis and her leg/knee is badly swollen. Not only has she been waiting four days for surgery, she has not been visited by a doctor since she left A&E on Thursday evening. Her leg was put in traction by a nurse and was completely ineffective. Another nurse redid it on Saturday so that her leg is straighter. We have little confidence that the surgery will happen tomorrow and no confidence whatsoever in the coordination/communication skills of the staff. The nurses are pleasant and probably efficient but they are working in a system that does not work. As far as the surgeon is concerned my mother is not on his list because she's a trauma patient and their list is for 'planned' surgery. Despite that he is apparently the one going to carry out her surgery! We will be submitting a formal complaint but how does that help my mother now?

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagemnet Department Hull and East Yorkshire Hospitals NHS Trust.

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