"Waiting for medication at discharge."

About: East Surrey Hospital

(as the patient),

Why does it take so long to get your medication from East Surrey Hospital when you are waiting to be discharged? Every time I have been in this position it is always the same story.

The last time I was discharged, last week, the ward sent my medication by Courier. And I understand this is not the first time this has happened.

How much is this costing the NHS? It is no wonder it is short of money.

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Response from Fiona Allsop, Chief Nurse, Surrey and Sussex Healthcare NHS Trust

Dear ruffnor

Thank you for sharing your experience with us. I am sorry you experienced a delay with your medication again. We are working hard to improve the timeliness of discharge medication and avoid delays. I will ensure that the lead pharmacist is aware of your comments.

I hope you are feeling better


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Response from David Heller, Chief Pharmacist, Surrey and Sussex Healthcare NHS Trust

Dear Ruffnor

I am sorry that you have this repeated problem. Please contact me at david.heller@sash.nhs.uk so that I can look into the specific details. We are constantly trying to improve the whole discharge process and we try to learn any time there is a problem.


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