"Waiting for medication at discharge."

About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH

Posted by ruffnor (as the patient), 10 years ago

Why does it take so long to get your medication from East Surrey Hospital when you are waiting to be discharged? Every time I have been in this position it is always the same story.
The last time I was discharged, last week, the ward sent my medication by Courier. And I understand this is not the first time this has happened.
How much is this costing the NHS? It is no wonder it is short of money.

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Fiona Allsop

Chief Nurse,

Surrey and Sussex Healthcare NHS Trust

Submitted on 07/04/2015 at 08:10

Published on Care Opinion at 08:59

Dear ruffnor
Thank you for sharing your experience with us. I am sorry you experienced a delay with your medication again. We are working hard to improve the timeliness of discharge medication and avoid delays. I will ensure that the lead pharmacist is aware of your comments.
I hope you are feeling better
Fiona

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David Heller

Chief Pharmacist, Pharmacy,

Surrey and Sussex Healthcare NHS Trust

I am responsible for the Pharmacy service and Medicines Management for the Trust

Submitted on 07/04/2015 at 13:31

Published on Care Opinion at 13:37

Dear Ruffnor
I am sorry that you have this repeated problem. Please contact me at david.heller@sash.nhs.uk so that I can look into the specific details. We are constantly trying to improve the whole discharge process and we try to learn any time there is a problem.
Regards

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