"Superb service"

About: Hexham General Hospital

Thank you to the staff in A&E for the care they provided to me on Monday evening. I felt that the way they explored my condition was exemplary. Not only did they treat my initial symptoms, I felt that they went out of the way to discover the underlying cause of my condition and I received a follow up phone call from a doctor in the relevant department the next day. The staff were very courteous and friendly, ensuring that I was kept informed about my treatment, the reason for the tests they performed and encouraging me to reattend should my symptoms get worse or if I was worried. Great job and thank you.

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Response from Hexham General Hospital

Dear Ian, Thanks for this - it does sound like the team did an excellent job in caring for you. I'm glad. You mention so many different aspects of care that contributed to your positive experience overall - thank you. This sort of thoughtful feedback really does help us to pay attention to the things that really matter. I hope you are feeling considerably brighter. With all best wishes, Annie

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