This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Superb service"

About: Hexham General Hospital

Thank you to the staff in A&E for the care they provided to me on Monday evening. I felt that the way they explored my condition was exemplary. Not only did they treat my initial symptoms, I felt that they went out of the way to discover the underlying cause of my condition and I received a follow up phone call from a doctor in the relevant department the next day. The staff were very courteous and friendly, ensuring that I was kept informed about my treatment, the reason for the tests they performed and encouraging me to reattend should my symptoms get worse or if I was worried. Great job and thank you.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hexham General Hospital 9 years ago
Hexham General Hospital
Submitted on 28/03/2015 at 20:29
Published on nhs.uk on 29/03/2015 at 00:00


Dear Ian, Thanks for this - it does sound like the team did an excellent job in caring for you. I'm glad. You mention so many different aspects of care that contributed to your positive experience overall - thank you. This sort of thoughtful feedback really does help us to pay attention to the things that really matter. I hope you are feeling considerably brighter. With all best wishes, Annie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k