"Thank you for your kindness"

About: Heartlands Hospital / Trauma and orthopaedics

(as the patient),

When on holiday in Iceland, unfortunately I had a nasty fall, was taken to hospital out there, returned to UK, needed to have everything checked at Heartlands, to my shock in needed surgery.

I can't thank everyone enough from the receptionist taking my details, through to all the orthopaedic surgeon, he put my mind at rest and told me exactly what was happening, many thanks to him, and Maria who saw me in the morning of my visit to A and E.

Ward 8 the staff I would like to thank are Sandra, Helena and Henry, for all there kindness, would recommend any of them to my friends and family.

The only thing that could be improved would be more porters or volunteers.

Kind regards.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Sir/Madam

Thank you for taking the time and trouble to post your recent experience at Heartlands Hospital. Could I please ask you which ward you were on so that I can email the correct ward manager and staff.

Once again, thank you for your feedback

With kind regards


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Update posted by Iceland babe (the patient)

Hi yes of course, it's heartlands hospital ward 8 Bordesley green Birmingham,and please include the orthopaedic consultant Mr Kharwadkar thanks the date was the 18 th march.