"Caring ambulance and nursing staff"

About: Kent & Canterbury Hospital / Accident and emergency South East Coast Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I stumbled and gashed my face in Canterbury Cathedral.

The ambulance crew were from Whitstable were very professional and reassuring. The drivers name was Ian and a young lady.They checked me out and then took me to Canterbury accident and emergency.

Ian explained to the nurses that I was on a day trip and due to catch the coach back to Leicester at 04. 30pm.

A smashing male nurse named Jonathan examined me and then stitched my wounds. I had 20 stitches in my face.

My wife had spoken to a young lady in the reception who reassured her that she would ring for a taxi and get us to the bus station on time. We arrived at the coach at 04. 25pm.

I would like to say a big thank you to all the staff who looked after me. I am sorry if this is a rambling letter, my excuse is that I am a pensioner.

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Response from Louise Hutchinson, Patient Experience Lead, South East Coast Ambulance Service NHS Foundation Trust

Dear Mr Whatley

Thank you so much for taking the time to tell us abour your experience and for your kind comments about the South East Coast Ambulance Service crew who attended you.

What a terrible shame your day trip had to end with 20 stitches in your face - not the kind of souvenir you were hoping for, I'm sure! However I am pleased you felt our crew, Ian and Lisa, looked after you well, and they will be delighted to know you made your coach with a few minutes to spare, thanks to the hospital staff.

I do hope you are recovering well and send best wishes to you and your wife.

Yours sincerley, Louise Hutchinson

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Response from Kent & Canterbury Hospital

I'm so sorry to learn about your accident at the Cathedral.

I am sorry that it made what should have been a lovely day out a little traumatic.

I do hope that your face has recovered well and that the scars are only tiny.

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