"Services - waiting lists"

About: Chorley & South Ribble Hospital / Ear, Nose and Throat

(as the patient),

I was referred by my GP in August for an audiology appointment. I still haven't received an appointment. I contacted the appointments service in September and again yesterday. I was told after going through all my details that they are still waiting for some more appointments to become available.

They could have told me that before I gave my details so I am now wondering if this is a postcode lottery.

I thought waiting times had been reduced but to go 2 months without even hearing a word is not good service and am disappointed at the way this service is run.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. Please accept our apologies for the delay you have experienced in receiving your outpatient appointment. Can I ask you to please contact our PALS department on 01772 522972, who will be pleased to try to help to resolve the situation.

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Update posted by smoff (the patient)

I now have an appointment in the coming weeks. Thank you.

I suppose a Saturday morning appointment is an indication of how stretched our services are!

Response from Chorley & South Ribble Hospital

Thank you for your feedback. It was extremely disappointing to read your comments and we offer our apologies for the frustration and upset caused as a result of your experience. If you are continuing to experience problems, can we suggest you contact our PALS department on 01772 522972, who will be pleased to help.

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