"I was a patient in the day surgery ..."

About: Castle Hill Hospital

(as the patient),

What I liked

I was a patient in the day surgery unit in January this year to have my gall bladder removed. At every stage of my care I was consulted, felt involved and despite being nervous the staff made every effort to make me feel at ease about my treatement. I had the opportunity to speak to each member of staff involved in my care and my pain relief and anaesthesia was tailored to my needs to prevent post op nausea. I had a named nurse who spent time with me while waiting for the operation who despite being new was incredibly professional and reassuring. My post operative care before discharge was also excellent and I was constantly checked to see if I was okay. At every stage I was treated with dignity and respect. I have had surgery many years ago and my experience was very poor and I had no expectations that standards would have improved...so my comments are not just gratitude. If my care had been private if could not have been better. Highly recommended to any who find themselves in the unfortunatley position of having to have surgery.

What could be improved

There was nothing about my care that could have been improved...it was exceptional

Anything else?

From my perspecive I felt that the previous cost of caring for patients overnight pre and post surgery has been re-directed into vast improvements in customer service and patient care. Having had treatment many years ago and found this area very lacking I am delighted to say that this has improved beyond any expectation. I certainly didnt feel concerned about the quick discharge and had no problems post surgery.

Story from NHS Choices

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Response from Engagement Section Assistant, NHS Hull

Dear Exceptional Care, Thank you for the kind comments you placed on this website following your experiences at the day surgery unit at Hull Royal Infirmary. It is always pleasing to receive positive feedback – and particularly the improvements since your last visit. We have passed your comments on to the Hull and East Yorkshire Hospitals Trust and they will ensure the appropriate members of staff are aware of your views. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this further please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. Thank you once again for taking the time to provide us with your views on our services.
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