"The staff in Ward 16 were excellent from nurse auxiliaries to cleaners"

About: Dumfries & Galloway Royal Infirmary / Gastroenterology

(as the patient),

After being in DGRI for a routine posterior repair, I found on returning home I could not go to the toilet. After 5 days I returned via NHS 24 – doctor was good and listened well – re-admitted as very poor bowel sounds one side none the other. Potassium levels were very low.

Dr who admitted excellent. Good bedside manner and informative. Admitted to ward 16. Most praise must go to Gilian Dobie – she was attentive, caring, explained everything and put you at ease and most of all she listened to what I said.

The staff in Ward 16 were excellent from nurse auxiliaries to cleaners, nothing was too much trouble and the ward was always clean and tidy.

My experience therefore was made more positive because of all this.

The NHS takes a lot of knocks, all I can say is well done and thank you.

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Response from IPIQ Officer, Patient Services, NHS Dumfries and Galloway

Dear Wooded668

Thank you for taking the time to provide us with your positive feedback surrounding your admission to Ward 16. Your comments will be shared with the whole ward team from 'nurse auxillaries to cleaners'. Being admitted to hospital can be an anxious and stressful time and we are delighted your stay was a positive expereince.

All the staff at the hospital whether clinical or non clinical are commited and dedicated, working hard to provide a quality service and environment for the benefit of all patients, visitors and their fellow staff.

It does mean a great deal to staff to know they are appreciated and their hard work is recognised.

Thank you again on behalf of all those working on Ward 16 for your kind words


Patient Services

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