"My experience of Lets Talk Wellbeing"

About: Let’s Talk Well Being ( IAPT) – Nottinghamshire

(as the patient),

I asked for help and received an intimidating 1 hour telephone interview where no-one listened. When I said their method frightened me, in what ever the mental state is that I was in (and now feel even deeper into), I was given a potential 8 weeks meetings with a counsellor. The counsellor said there were not enough resources for me, and felt I had actually gone further into my depression. We both agreed, after I begged for help, that it wouldn't be good for me to be left for 3 months before being seen. So the counsellor's superiors were contacted, and yesterday I had my first meeting with the exact same service!

I dreaded going to each week, as I always left deflated and in a deeper depression than the day before. The day of each session started with the dread of having to go. I felt that because I don't tick all their tick boxes, as I had to leave as the room, and the interviewer felt so oppressive to me, I was told come back if you want.

I would have thought that anyone would appreciate that a desperate mental illness sufferer would be scared to self inflict the anxiety of forcing ones self into a desperate situation. I feel that I can't reach the hoops to jump through or tick all the tick boxes. I feel that I have been cast out and abandoned. The staff need to learn to listen, because when you are suffering from mental health illness and someone fails in listening to what is worrying you, and instead presume they know everything and refuse to learn, I feel my only way of getting the help I need is commit suicide, self harm or attempt to attack or seriously hurt someone.

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

I was very sorry to read your account of the service you received at Let's Talk- Wellbeing. Thank you for taking the time to share your experience as we need to hear feedback when things have not gone well.

We want to improve our services based on what you say and I am so very sorry you felt that staff didn't listen to you and that you now feel so desperate.

I am going to contact the service but unfortunately I don't know where you received your counselling Please would you be able to let me know where you were seen so I can contact them directly?

My e-mail is jane.danforth@nottshc.nhs.uk if you prefer to reply to me instead of online.

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

I am really sorry to hear of how you feel following your experience with Let’s Talk-Wellbeing. Your posting does not say what part of the service you used, but if any patient feels as distressed as you clearly do following any involvement with a service which ultimately is there to help them, then we need to listen to you and respond.

Let’s Talk Wellbeing really values opinion and feedback from patient’s, positive or negative, as this assists us in making changes to improve your overall experience. I would greatly appreciate it if you would get in touch with either myself Helen Morris Service Manager or Claire Thompson -Directorate Operational Manager on 0115 9560888, to discuss the experience you have had with Let’s Talk Wellbeing and see what we can do to help you.

The Let’s Talk Wellbeing service provides Assessment and Psychological Therapies across Nottingham City and Nottinghamshire County. This is delivered to a large volume of patients, and strives to make any involvement with it, a safe, comfortable and informative experience, to smooth the way into Therapy with us if we are the right service, or assist the patient in accessing the correct service for them if it not us.

Once accepted into therapy, you have a right to be listened to and feel you are being respected and cared for in a kind and beneficial way.

I do hope you can contact us, and I look forward to being able to assist you further with this matter.

Helen Morris

Service Manager

Let’s Talk Wellbeing

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Update posted by mentalhealthdontcare (the patient)

Think of it this way due to the lack of care and to lack of professionalism people like me being one could easily take or lose their life whilst these what feels like poorly trained operatives play and experiment

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for your valued comment and feedback. I acknowledge that you have had a difficult time accessing the support you require and the subsequent impact this has had on you. Our Service Liaison Department are contacting you to discuss options for how we can resolve this matter to your satisfaction.

We value your feedback so would encourage you to have a discussion with them, their contact number is

Phone: 0800 015 3367

Email: PALS@nottshc.nhs.uk


Claire Thompson

IAPT Directorate Operational Manager

Lets Talk Wellbeing Services