"Bladder cancer .......................scared of..."

About: Arrowe Park Hospital

I was told i had bladder cancer while overseas, came home complete with scans and reports, went to my GP and told make appointment to see surgery nurse. Doctor did not even look at scans and reports even after i asked her to. Contacted Clatterbridge myself and it was out in a few days. Scarred at first but worries eased when explained to me what could be done, it was a serious tumor but they got it out. BCG followed for 1 1/2 years every 3 months, started with 6 shots, then 3 now down to 1. Cannot fault the consultant and his staff. Nurses etc down to the lovely ladies who give you your tea and toast I say thank you. One thing I must comment in the negative is the paperwork, at the beginning things got lost, appointments cancelled, or appointments made and when you get there it is not what you were going in for, they got it sorted tho. Must be a nightmare trying to get it all straight for the thousands of people that pass thru the hospital. Rober Neil

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience, but thank you for your kind comments regarding the consultant and nursing staff. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments and have passed these onto the Urology Department. If you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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