"Richard's 'heart felt' thanks."

About: Castle Hill Hospital

My initial feelings of anxiety were swiftly overcome due to the friendly team, all of whom were introduced to me. I was able to experience a ward that was spotless with a warm and friendly atmosphere, which made a huge difference to my '5-day ward' experience. At my pre-assessment I was fully involved in all aspects of my forthcoming procedure. From that came about my admission. I was most impressed with being visited by my surgeon who came in to introduce herself and to inform, ask and re-check that I was comfortable with all aspects of my visit. The procedure itself, although a 'first' for me, was not at all daunting - I was kept fully informed of all intended activity. Afterwards in the '5-Day ward' I was looked after by a nurse in what I can only describe as 'uber-professionalism'. Once home...I have no side-effects, no problems...just warm thoughts of a wonderful team...who are 'close to my heart' in more ways than one. Thank you all of you. Richard.

Story from NHS Choices

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Response from Castle Hill Hospital

Dear Richard Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. It is good to read that your experience was that which we aim to achieve with all patients. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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