"First class care - Ward 23a"

About: Glenfield Hospital

What was initially planned as a keyhole gallbladder removal was converted into open surgery, meaning that I ended up spending 3 nights on this mainly day-case unit. The level of information I received both pre- and post-operatively, from the surgical, anaesthetist and nursing teams was so very reassuring, as I'd never had an operation before (I'm 68). Post operative nursing care was first class - both efficient and professional, but also compassionate and friendly - hitting exactly the right notes for me. I was mainly cared for by one individual on the day shift, which I much appreciated. The ward was really clean and pleasant, and even the food was much better than expected and the ancillary staff were also very pleasant. I've now been at home six days and am making very good progress. I feel confident in coping with my recovery - all of which has been enhanced by the first class care and level of information. Thank you very much to everyone involved.

Story from NHS Choices

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Response from Glenfield Hospital

Dear June, Thank you very much for taking the time to share your recent experience. Its never nice when a procedure ends up turning into something more than you expected, but from reading your kind words above, we can see that the team looks after you very well and put you at ease. We have passed your comments onto the ward sister, matron and head of service for Cardiology and will ensure this message gets passed onto all of the staff who cared for you. Wishing you all the best and a speedy recovery, Kind regadrs Communications Team Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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