"scared and in a lot of pain A & E"

About: Heartlands Hospital

I have extremely bad neck pain and when I woke on Friday morning I was terrified because I couldn't move my right hand at all and was in agony in my arm. I should have been going to the eye hospital but instead my partner took me to Heartland A&E. I was seen very quickly and when I was called through by the nurse, even though it was only the second time I had been seen at A&E because of my neck, they recognised me and took me straight through to a cubicle so I could lay down. I was so thankful for this because I was in agony. Thankfully as time went on the feelings and movement came back to my hand. The doctor who I saw was a charming gentleman and couldn't do enough for me. He insisted that my specialists appointment was moved forward because of my pain. I was given morphine to help with the pain by another lovely male nurse this time, they the arranged a porter to wheel me out to my partner's car. I was left feeling special as if nothing was too much trouble for them in my care.

Story from NHS Choices


Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mrs Quinney

Thank you for taking the time and trouble to post you positive feedback regarding your experience at Heartlands Hospital in the Emergency Department (ED). I have forward your email to our Lead Nurse who I know will be thrilled to received your comments.

Very best wishes and a speedy recovery

Kind regards


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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