"Amazing treatment"

About: Torbay Hospital

I would like to give some feedback on my recent operation at Torbay hospital. I cannot imagine how my experience could have been better and I only feel sorry I have taken a couple of weeks to write this and don't remember the key names. Over Xmas I had a fast-growing abscess on my chest. I had tried antibiotics and those seemed not work. When I next saw my GP, he immediately referred me to Torbay hospital. I arrived and was triaged within a few minutes. Then a doctor saw me, who showed real kindness and compassion, once she saw the abscess. After the pain I had been in for weeks, that was just what I needed. I then saw her boss, who had the same attitude and provided a very clear assessment of the options. A very helpful man then did an xray. I then saw the surgeon, who gave a very clear assessment of the likely problem and how we should proceed, again giving me confidence that at last the problem would be dealt with. I then was given the general anaesthetic and woke up to a lovely nurse explaining what happened and what the next steps were. I was taken up to Allerton ward, where a nurse offered me some food. I wasn't hungry and she said that should I get hungry later I should let her know. At about 10:30pm I realised I was famished. I felt a bit guilty with it being so late, but asked if she could bring something small. She listed what they had, stopping halfway through to go and bring me a selection of lots of things to eat. Again, it was so kind that I felt very cared for. Next to me was an older and fairly immobile chap, who seemed to think he was in a hotel and would try to get up. The nurses were incredibly patient each time this happened and would explain the same to him every hour or so. I was so impressed with their patience. This is a very brief summmary of my experience in the hospital. I could easily add to it, but I wanted to make sure you received this feedback on how amazing the combination of compassion and structured support was, which I experienced from everyone who had a touchpoint with me.

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Response from Torbay Hospital

Thank you for your kind comments. We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve Thank you also for taking the time to comment.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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