"Ambulance was held up, but paramedic did all he could to get us to hopistal on time"

About: South Western Ambulance Service NHS Foundation Trust / Patient transport service (PTS)

(as a service user),

I used the ambulance service to take me to Frenchay Hospital.

Unfortunately, on the way, there was a hold up on the A38 for a while. It was nothing the driver could control as they were digging up the road. Keith (I think his name was) tried his best to get us to the hospital in good time, but the holdup delayed us by 15-20 minutes.

I have a feeling the driver may have been told off for the delay, and I just wanted to contact to let you know that it wasn’t his fault; I don’t want him getting in trouble!

The service I received at Frenchay was brilliant.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Pale588

Thank you for taking the time to share your story.

It is always rewarding to hear that our staff are continuing to provide an excellent service to our patients. I would very much like to pass your thanks onto the member of staff who transported you, but in order to do this I would require a little more information from you to ensure we get the right person.

Please could you call me on 01392 453831?

Many thanks


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