"Where was the patient care"

About: Royal Preston Hospital

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My 19year old daughter was admitted to royal Preston hospital on 26/7/13 after being involved in a rtc. The care she received was excellent in A&E however once leaving there and being admitted to ward 2A I felt a complete lack of patient care and I felt I was not kept informed of her progress or treatment. After a few days she was moved to the rapid assessment ward where her treatment was excellent and I was kept up to date with what was happening, later that day she was moved to ward 4 which was even worse the 2A. I had to ask the nurse on 4 occasions what was happening with my daughter. On my daughters discharge today she was made to wait 3 hours sat in a chair suffering back and head pains just because they needed her bed. After getting her medicine I enquired about the wound on her shoulder and the 11 stitches in her head which the discharge nurse knew nothing about. I am absolutely disgusted that I had to come home and ring the ward to try and find out what I should do where upon I was told there was no record of the stitches in her head and I should just get my GP to check it.

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Response from Royal Preston Hospital

Thank you for your comments. Patients expect and deserve a consistently high standard of care wherever they receive treatment. It is good to hear your daughter had a good experience in the Emergency Department but we are concerned to hear about your experiences on other wards. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. We hope your daughter is now in good health, best wishes.

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