"Insensitive attitude towards my dying mother"

About: Royal Blackburn Hospital / Older people's healthcare

(as a relative),

My mother suffered a massive stroke and we were told almost immediately (after a scan) that she would die, probably in the next couple of days, but there was nothing that could be done. That in itself was handled well.

A few days later my wife and I were sat with my mother. Her breathing became increasingly shallow, and eventually the little gasps stopped.

Assuming she had actually died, I went to find a nurse and there were several stood around a desk. I quietly begged their pardon and explained that I thought my mother had died, and could someone come and confirm it. The lady who was obviously in charge just turned to me and said "pardon me, we are in the middle of a meeting". These were the only nurses on a large 30+ bed ward...

I would rather die in a field than have anyone go through that again.

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Response from East Lancashire Hospitals NHS Trust We are preparing to make a change

We are very sorry that your visit to our Trust was not to the standard that you expected and we expected. To ensure we make improvements to our services and consistently provide care to the high standard we expect, please could you contact our PALs team either by email to PALS@elht.nhs.uk or via the free- phone number 0800 5872586. This will enable us to fully investigate your concerns and provide you with feedback regarding this matter.

Thank you

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